Last updated: October 5, 2026

ExpertPipe Indy LLC ("ExpertPipe Indy," "we," "us," or "our") provides residential and light commercial plumbing services in Carmel, Fishers, Westfield, Noblesville, Zionsville and the greater Indianapolis area. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to our website (expertpipeindy.com), phone calls, text messages, emails, and service visits.

Information We Collect

Contact information: your name, service address, phone number and email address.
Service details: the plumbing problem you describe, photos you send us, appointment times, work performed, estimates and invoices.
Payment information: payments are processed by our payment processors. We do not store full credit card numbers.
Communications: records of calls, texts and emails between you and our team.
Website data: basic analytics such as pages visited and device/browser type, collected through cookies and similar tools.

How We Use Your Information

To schedule, confirm and perform plumbing service at your property.
To send appointment confirmations, reminders, "technician on the way" notices, estimates, invoices and payment receipts.
To answer your questions and provide customer support.
To process payments and keep accurate business records.
To coordinate with home warranty companies or property managers when you or they request service.
To improve our website and services.

Text Messaging (SMS)

If you give us your mobile number and agree to receive text messages, we will text you about your service, such as appointment confirmations and reminders, technician arrival notices, estimates, invoices and follow-up. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information may be shared only with service providers that help us deliver messages (such as our field service software and messaging carriers).

How We Share Information

We do not sell or rent your personal information. We share it only with:

Service providers who help us run the business (for example, scheduling and invoicing software, payment processors, accounting and email providers), only as needed to provide their services to us.
Your home warranty company or property manager, when the service is requested or paid for through them.
Government authorities when required for permits or by law.

Data Security and Retention

We use reasonable safeguards to protect your information. We keep customer and job records for as long as needed to provide service, honor warranties, and meet legal and tax requirements.

Your Choices

Opt out of text messages by replying STOP to any message.
Unsubscribe from emails using the link in the email or by contacting us.
Ask us to access, update or delete your information by contacting us below.

Children's Privacy

Our services are intended for adults. We do not knowingly collect information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.

Contact Us

ExpertPipe Indy LLC
1000 3rd Avenue SW, Suite 100, Carmel, IN 46032
Phone: (317) 731-3028
Email: info@expertpipeindy.com